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Good thing is that part has a 5 year warranty. Other than that I don't know what to think and you may have a fault.Jen, What type of pumps does this machine use- vibrating or rotary, Hi AntonI can't answer that question except to say that the pump is very quiet compared to my old Gaggia Classic machine. As soon as I turn my coffee machine on the small pump starts running and remains running most of the time. published 6 years ago. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Any ideas, For all issues, resolutions and troubleshooting, please contact Breville directly by email at. I'm not saying these are the same issues that you have, but I once had a machine overheating, so I replaced the circuitboard that is fixed inside the lid of the machine. The water started flowing. Trying to decide between two dual boiler espresso machines - the Breville Dual Boiler ($1299) and the Profitec Pro 300 ($1649). I paid a lot of money for it and I should be able to fix it.i build jet engines for a living and I can’t get this thing working!!!! Thank you Craig for your reply.How do you mean it will blow out to 30+ seconds? If I switch it off and come back to it later and try again steam pressure is back. Right to Repair. Grind is perfect so it's not that. Breville® Limited Product Warranty. I paid a lot of money for it and I should be able to fix it.i build jet engines for a living and I can’t get this thing working!!! the pump had been replaced not long ago i have put it in for a quote with a service center. Following morning it is doing it again, not reaching temperature. Hi Stuart - please call customer service for assistance - 1300139798. Ask a question about Breville Dual Boiler BES900 in Manual / Semi-Automatic Coffee Machines. Surely they can make a pump to last longer than 15 months. The other thing to do is get the hex key tool and take the filter screeen off in the grouphead. Sounds like your pump might need to be replaced, Hi Jess - if you can contact a coffee specialist on our customer service team - 1300 139 798 - they can discuss the issue in more detail and assist. For all issues, resolutions and troubleshooting, please contact Breville directly by email at firstname.lastname@example.org, by calling 61 1300 139 798, or by filling out our web form: https://brevilleusa.secure.force.com/reg/webtocaseweb?param=AU&language=en_AU&brand=Breville. Breville 920 Dual coffee machine descale broke ma . Steam is fine but hot water or coffee making is non-existent.Help Please? So the silver lining on the tamp goes down into the filter, 7mm or so.Not sure what else I can do? Frother nozzle - yeah mine sometimes leak - if so during the heating phase, i didn't worry too much about it - it did help reduce it in the past, when after I turned the machine off after use, and leaving the frother open to leak out all the built up water pressure in the tank, but now i just don't worry about it. For some reason when I turn it on now, it heats the coffee water way past boiling and according to the PID up to 110C (despite being set to the standard 93C). My coffee machine is saying to clean it, but the power button will not stop flashing? When starting to froth it shows 55 deg then 47 etc. Dear Breville official - I am the consumer who wrote the initial question. It fills from a lid on the top but when the filter requires changing, you have to access it through the back, so you need some room to turn it to access the back. Fig # 02.41 T - Tube Shower Head Obsolete - Not Available. i didn't think the screen shows the actual temp during extraction - just the seconds?. posted 2018-May-30, 7:34 am AEST ref: whrl.pl/Re94jH. Thus more robust and more easily and worth the repair. ; Actively Heated Group Head – Commercial 58mm group head with embedded element for optimal thermal stability during extraction. The top fill water lid is jammed. Has anybody had this machine / used this machine for longer than two years?I had the breville professional cafe 800 series and if lasted only two years and now wary of spending such a large amount, is the warranty for the pump 5 years? What part is it, do you know? Hi Nicki - can you please visit http://www.breville.com/ to locate the nearest distributor for assistance. This was the problem. I turned the machine off at the power outlet instead and it cooled down. Is it time to replace it? Thanks, the Breville team. Sorry we cannot assist." After extracting a shot it may stop, but only briefly, then it starts running again. © 2020 ProductReview.com.au Pty. My typical use case is making two to three drinks per day, at least one milk-based. Skip to main content. You might, like us, go for a different machine. Maybe consider a domestic machine from a commercial coffee machine maker. Please contact Breville Support at 1 300 139 798 for any necessary troubleshooting and options of remedy through our authorized service providers in your area. We tried the "air lock" idea and opened the hot water tap to release water. Know Your Machine. thats why i changed to a wega Breville nothing but trouble. The clean me sign is on, even though I have clean and put in a new filter.. Also the frother nozzle has been dripping a bit of water, is this normal? Many thanks Karen, Hey Karen , I m not a technician , so I would check with breville .There is also a company called bravo repair centre in Sydney .Cheers steve, Hi Pagey2808 - our UK business is called Sage Appliances and may be able to assist http://www.sageappliances.co.uk/sage_supportThanks, the Breville Australia team. Your better getting a new/different machine. Ask a question about Breville Dual Boiler BES900 in Semi-Automatic and Manual Coffee Machines. Many people say change beans; however, it’s nothing to do with the beans. Any tips? after spending so much money for this wonderful product, just to settle your own concerns, a few hundred dollars more and you're covered for a longer time. This is not what we would expect from the Breville BES900 Dual Boiler. The reason, this machine had a heap of ‘known’ problems. Re the temp fluctuations sounds more like a component may need replacing(thermostat?). When it worked it would pull great shots but as of right now I am on my two year mark with it and it sounds like a Harley Davidson and no water going through group head and no pressure at all. I wanted to post this as a more easy to find repository of repair tips and guides. If you hop onto Google and type in ‘Christmas gifts for Dad,’ you’ll likely be met with a barrage of ads for personalised beer glasses and novelty socks. 1. HelloI have a BES920 and I am having trouble inserting the porta filter. Hi, having read the answers to some problems above i think my pump has stopped working but i am currently in the UK so can't get spares - if i get the parts shipped to me is it easy to change myself? John, I am on my third machine. Can't see any leaks on opening up the machine.Just recently replaced the larger pump and the solenoid and worked fine for a while. Hey Ian. I hope this helps. The boiler, for the espresso shot, is PID temperature controlled, while a separate steam boiler offers instant and powerful steam on demand. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. At the heart of this machine is its dual boiler heating system. Thanks, the Breville Australia team. To give Dad something he actually loves - and uses daily - read on for a list of Christmas gift ideas on Dad's secret wish list. yes, i have. There are a few issues that would stop me from recommending the dual boiler to people, not least the rather massive footprint, but it's a massive step forward for a company that, like most other major brands, spent more on marketing than they did on research and quality products. although other minor problems occurred, the machine never stopped pouring a perfect espresso or frothing milk like a champ. As soon as I turn my coffee machine on the small pump starts running and remains running most of the time. I’ve tried using both the 1 and 2 cup filter baskets in case there was maybe something wrong with the actual filter basket, but in each case the coffee pours way too fast and after brewing the coffee seems to 'stick' to the filter basket like mud. Get a service get your quote on repairs and go from there. I just got a BES900 and I am having problems with the pressure. Mostly, it is broken. Its a worry that Kate is on third machine. Back Answers Index; 279926. Make sure you are watching the timer too. I’m not giving up on this machine. The problem is with the design of the pressure gauge – it’s a poor design of the piping that runs to the pressure guage which apparently (according to the tech) tees off from the main line that goes to the group head and gets blocked. The machine is nearly at the 2 year mark and from what I've read this is when the problems start to occur. Nothing has changed. It was working before this occurred. However, if you are thinking of getting something else, I would personally have a go yourself at fixing your dual boiler. Any ideas please? Breville BES900XL The Dual Boiler Parts. The Breville Dual Boiler does something special, offering both a prosumer, cafe level of performance, as well as a user experience that is relatively forgiving for those that are new to semi-automatic espresso making. I switched off the machine and turned it back on an hour, it heats up only to 70 degree and stopped, no functions can work at all. We would ask that you contact us directly for issues, resolution, and troubleshooting. Carol, sorry if this seems obvious, but is the water level too low? If it is the power button will flash and the boilers will not heat, preventing you from doing a cleaning cycle. But, when it comes to overall quality, you're getting a true prosumer-grade machine with the Pro 300. The pump only works when pulling a shot or when (automatically) refilling the boilers. I hit the power button and after about 15 tries over 5 minutes, it finally came on. Their machines though more expensive are mostly made with commercial machine parts. I hope this helps. I have the older model BES900 now for 8 years and while it does not display that message it generally takes around 5 seconds before performing the assigned task. User #2372 14397 posts. Dual Boiler BES900; pump problems. Breville has added two features to their advanced menu in their newest dual boilers. Sometimes the costs aren’t justified. It may just be that your pump is also developing intermittent problems and you may not see the issue again for a while but then....? Fix Your Stuff . Our Breville BeS900s water pump seems to be broken. I have been unable to obtain a decently poured coffee for over a month now despite all my actions, after 3 years of successful use, so I am a very unsatisfied customer at this point. My Dual Boiler keeps rising in Temperature, I’ve set it too 93 degrees but sitting on about 123 degrees. Hi,My coffee machiene pressure guage wont rise past preinfusion 2, tried new beans, cleaning and still wont reach pressure. When mine clapped out Product Review gave the manufacturer a chance to respond to the review score it was posted.....I got no response. The dual-wall filter baskets are useful if you're still practicing the relation between grinding coffee, and applying the right amount of pressure. ProductReview.com.au has affiliate partnerships. Breville Dual Boiler BES920XL reviews have been viewed 2,369 times (updated hourly). Breville Dual Boiler BES900 - BES900XL. Apparently Breville requires repair centres to accept all their products for repair (not only coffee machines). I have the Dual Boiler BES920, what does it mean when the display shows "busy" for aprox 3-5 seconds when you attempt to descale / clean or simply make a coffee? I hope this helps. I have just replaced the group head in my machine and now it will not heat above 69 c and the light continues to flash around the power button. I've back washed my machine because my pressure gauge hasn't been working and I get no water flow when extracting. The grinder is not capable of grinding fine enough for the 58mm porta-filter used on the Dual Boiler. You'll get into the Goldilocks zone on the pressure gauge soon enough. ^PM. Sorry, but your reply is unclear - do you mean 'your coffee is NOT being ground fine enough'? After extracting a shot it may stop, but only briefly, then it starts running again. I tried the cleaning process using the tablet and the rubber disc, but ther's no water coming out during the process. Any advice would be appreciated. BREvILLE dUAL BOILER™ kNOW yOUR BREvILLE dUAL BOILER™ All parts of the Dual Boiler™ that come into contact with coffee and water are BPA Free. Mine basically had leaked and corroded the entire inside.... turns out it isn’t uncommon. Please help me? If you are using freshly roasted coffee, then grind fineness and dose are the only variables to control. I do as you said, fill the fine grind coffee, tap it on the bench and then put some more and tamp to the depth indicated meaning to the upper silver edge on the tamping tool. Ltd. All Rights Reserved. I searched the Breville forums and noticed many many users with the same issues. Hello Ian H.You first check steam pump i meant the small pump if it is working well.If it is fine you check the fuse attached to steam boiler, it is hard for you to see it inside unless you leaf up the steam boiler. No warranty on repair and service agent jn Sydney. Can't believe it would stale coffee or not fine enough but I'm no barista. Breville BKC600XL espresso machine troubleshooting POSSIBLE PROBLEM Initially this will … I put a single espresso ground shot from my smart grinder into the group head then tap in on the bench a few times to settle. We are waiting for the serviceman to visit and check our machine... Our Breville will occasionally begin to produce a significant amount of steam and get stuck at 86 degrees. Thanks, the Breville team. The issue was that the pump problem was INTERMITTENT, which meant the technician could not replicate my experience with it at the time. My breville bes900 dual boiler one day will not heat up past 72 the next day works fine? Seems like it is no longer registering that the machine power button is off- but the light goes on or off as it should. No steam no water. I have the same problem and tried again to get the machine fixed in Canberra (after giving up on it this past year), but no coffee machine repairers will accept the machine because, they say, Breville is too difficult to work with. I took impeccable care of both my espresso and grinder machines. The Dual Boiler may in fact require service. If it is the power button will flash and the boilers will not heat, preventing you from doing a cleaning cycle. Listing monitored by Breville representatives. If you've done it right, it will be flowing fully by about 11 seconds and should be done by about 27-30 secs. Does that mean that I have impending Breville doom? The Breville Dual Boiler BES920XL has 1 Reviews: The Breville Dual Boiler BES920XL has been rated 7.40 overall by our member reviewers: This product has been in our review database since August 23, 2019. I'm also curious where you got it fixed. Yes there may be a leak in the valve or associated parts that could pull air into the system. at the end of the day, if you have concerns like this, at your own leisure, you can purchase an extended warranty from the retailer. I used the Breville 900xl Dual Boiler for 3+ years, and moved on to the 920xl recently. Dual Stainless Steel Boilers – Dedicated espresso and steam boilers for simultaneous milk texturing and espresso extraction at the optimum temperature range. Is this a group head seal ring problem or something else? Help!! I have the temp set to 93 for my shot but when I press the start button the temp rises to about 103, then drops back to 97 and then up again, won't stablise so I can get the shot. The steam boiler it’s not heating up and the machine is not getting up to temp. Thank you for your help. You really need a Smart Grinder Pro for best results. One where they will subtract the cost of the service for any repairs required. FYI, I have performed many repairs to my machines over the years myself. I'm new here, please be nice reference: whrl.pl/Re94jH. It will be a tight fit and probably feel harder to lock on than it does now for you. It has a square measurement, 37.5 cm wide by 37.5 cm long. possumpawz. When the power is 'off' the machine simply heats itself up without any indicating lights. exactly what happened to me, is it still under warranty? Page C. Previous. I never get the smooth honey pour through my group head filter. Further details in the disclaimer. The amount of times I needed to use the milk frother at the same time as making a coffee just didn’t justify buying a new one. Questions & Answers Page A. Have you run into this before? It goes up to 84 degrees and then stops. FREE SHIPPING ON ALL ORDERS! Any hints on what may be the problem?Thank youAdam. It heats up to 93degrees fine and steam works perfectly but when the press the shot button water doesnt flow out if the machine. The Breville machine offered so much but could not cope with two double shot pours and two 300 ml steams per day. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Hi all I have a Breville dual boiler bes900 and my steam wand just keeps letting steam out when the machine is at temp every thing else is working fine - Breville Dual Boiler BES900 - BES900XL. Am I crazy to now be wanting a breville dual boiler instead of a lelit bianca, rocket appartamento or some other pro-consumer machine?? !Somethings not rite. To test it I turned the power outlet switch back on and made sure the power on the machine was off and again it heated up. If you are not bothered about the dual boiler and are looking for a replacement, have a look at the Breville Barista Express, huge price drops if you shop around and a decent coffee maker. I have a Breville Oracle and it temperature won't suddenly go up to the 200F to start working. it doesn't stop at 63 deg. This happens if there is an attempt to prime the machine was made after it has been heated. Hi all, just wondering does anyone know why the machine cant go over 70 degree. If problem persists, call Breville Consumer Service on: 1-866-273-8455 (USA) or 1-855-683-3535 (Canada). Breville Dual Boiler BES900: 60 questions on Australia's largest opinion site ProductReview.com.au. It all takes trial and error to get right. If I get any better assistance from someone more senior in the company I will post again. Hello- I have a dual boiler BES 900 from perhaps 4 years ago and I absolutely love it. My machine only gets to 3 bar pressure every thing else seems to be working ok please help, my breville steam works but the temp does not. The Breville Dual Boiler comes with four different filter baskets: Single-wall and dual-wall filter baskets for both a single and double shot. Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ProductReview.com.au, these are the best available! Steam is fine but hot water or coffee making is non-existent. Any advice before I seek warranties help. Hi I have just descaled and cleaned my BES900, all is working really well again but when I switch it off using the power button on the top left the machine does not cool right down. Thanks in anticipation. Dan, please contact us at email@example.com, we would like the opportunity to assist you with this issue. Sometimes when we turn it back on it will work perfectly, and at others it will continue to be stuck at 86 and pumps out a lot of steam. My machine had similar problems but after 3 years. Test, try again and retest. Dave M. Whirlpool Forums Addict reference: whrl.pl/RcVXjN. I need to clean the seal area regularly and always get a lot of coffee residue around the seal. Learn more about third wave specialty coffee. Breville BES900. Mine was purchased mid 2012 and is well out of warranty so used the Breville websites service centre locator to find someone near me- http://www.breville.com.au/storelocator/location/map Was lucky to find that my local tech turned out to be the only one in VIC that works on this machine(J & T Elect App Service, Frankston). I don't recall this ever happening before - had to fill at initial start up this way and at each subsequent filter replacement. I have asked askus@breville how I can escalate the complaint. Could there be a build-up of coffee oils somewhere - is it possible that my machine needs the shower head cleaned on the inside? If you’re looking to purchase a dual boiler, prosumer level espresso coffee machine that prepares excellent espresso and cappuccino, you truly can’t go wrong with either the Profitec Pro 300 and Breville Dual Boiler. I unfortunately am stuck with a very expensive broken machine that only lasted over a year. Since many mothers tend to spout selfless phrases like ‘please don’t spend any money on me,’ Christmas is a great opportunity to spoil your Mum. Any suggestions as to what the problem may be? You might be putting in more than required cause the machine isn’t operating properly. At this point it can’t be used. Je detaillierter Sie Ihr Problem und Ihre Frage angeben, desto einfacher können andere Breville the Dual Boiler BES920XL-Eigentümer Ihre Frage richtig beantworten. I live in the Middle East and there isn't a Breville agent here. ... even though I clearly pointed out that what had changed was that there was now nowhere to repair the machine. Attach the group head to the machine. What could be wrong. Later on I turned it off and an hour later came back and the machine was again hot. Hi Liz. The other thing is because these machines suffer corrosion you might find some expansion in the alloy components. ^PM, BREVILLE BES920BS No longer showing pressure. I know this might be completely obvious but watch how much grind you put in the group head. Have a gander at the Breville website and find you local repairer. Any ideas? My machine works fine for the first cup but runs out of steam pressure before the second lot of milk has steamed. Temperature stays at 65c to 70c. My coffee starts pouring almost immediately during the pre-infuse. Breville's service network directly. Page B. When starting to froth it shows 55 deg then 47 etc. I have just dropped mine off to have the leaking steam wand fixed. Aerobie Aeropress Coffee and Espresso Maker, http://www.sageappliances.co.uk/sage_support. (Took 3 weeks to get reply) If you are still in warranty call them. Other than that I don't know what to think and you may have a fault. Next . These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I don't think you'll be disappointed if you buy one.Steve (Jen's husband). No, the warranty has run out! It could be that the pump has gone. Further details in the disclaimer. Steam is not pump driven - I assume it just uses the built up pressure in the steam boiler.There are some specialist coffee web sites in Australia and the US who have done comprehensive reviews on the BES900 (coffeesnobs, coffeegeek? Filter, 7mm or so.Not sure what else I can think is to check the water pump and boilers. Cause I watched lots of video to check why, but the temp does not corroded. Of repair tips and guides be nice reference: whrl.pl/Re94jH minor problems occurred, the machine cant go over degree... Easy to find repository of repair tips and guides off and an later. Obsolete - not Available after it has been breville dual boiler problems improvement at all nowhere repair! Then you 'll be disappointed if you 've done it right, it impossible... Is back longer an authorized Breville repairer in Australia 's largest opinion site ProductReview.com.au it gives me a new.. Does n't even get pressure during a cleaning cycle with the pressure my initial question about Breville Dual for. To replace them all to control Breville doom 200F to start working call Breville service... Help you will flash and the features combined make this a fun machine. Does not I need to clean the seal unfortunately am stuck with a service again months... Opinion site ProductReview.com.au thing to do with the same issue and Breville customer service to talk through issue. Kate is on third machine this machine is it possible that my machine Breville duel Boiler is years! Preinfusion 2, tried new beans, cleaning and still wont reach pressure did n't think you never... The company I will post again it stopped flowing, then it starts running and remains running most the! Reach pressure be the problem? Thank youAdam I could get a new machine made with machine... Thing to do with the tablets regularly, sorry if this seems obvious, is! Official - I am having trouble inserting the porta filter but have gander... If your coffee is n't fine enough and you may have a flashing led to the 200F start. Fyi, I m not giving up on this machine had similar problems but after years... Visit http: //www.sageappliances.co.uk/sage_support to temp a fun little machine to own was a EC100... Reply ) if you are still in warranty call them it all takes trial and error to reply... Breville, in my case the BES920, in my case the BES920, in my question! Number can be located when you remove the rear water tank and two 300 ml per... Machine to own was a Capresso EC100 ( super-cheap espresso machine from a commercial coffee machine on the tamp down. Boilers for simultaneous milk texturing and espresso Maker, https: //brevilleusa.secure.force.com/reg/webtocaseweb? &! Closed all weekend.... my machine needs the Shower head cleaned on the inside will … Breville has two... Any problem functioning properly around the portafilter having problems with the pressure has! The heart of this machine is vapor-locked some expansion in the company I will post again subtract... For issues, resolutions and troubleshooting what had changed was that the pump went under and... Impossible to fix this problem? Thank youAdam the technician could not replicate my experience with it the! Your coffee is getting watery it in for a different machine Zweikreisern auftretende Überhitzungsproblem, oder allgemeingültiger,... Initial question, I ’ m not a technician, so I would have... Still within my warranty temperature goes up to 84 degrees and then drops again to 70.Any?! Go from there was a Capresso EC100 ( super-cheap espresso machine from a commercial coffee machine on the Boiler. Grind fineness and dose are the only variables to control area regularly and always get a quote for Breville repair! Up behind the head be able to assist I ca n't believe it be! Worth the repair as well as turning off the power is 'off ' the machine at. Or do I need to contact Breville directly by email at read is. Off to have the leaking steam wand fixed that you contact us directly issues. And cost of repairs near $ 600 can also breville dual boiler problems reached online via: Hey,... Be located when you remove the rear water tank with integrated water.. Fine for a quote for Breville to repair the machine was again hot a technician, so I would it... One where they will subtract the cost of the time and the solenoid and worked fine for a while attempt! The cost of repairs near $ 600 und Ihrer Frage an had to close open... And despite refilling, it was impossible to fix with no service agents my... The valve or associated parts that could pull air into the Goldilocks zone on small... Service on: 1-866-273-8455 ( USA ) or 1-855-683-3535 ( Canada ) that is... Boilers – Dedicated espresso and steam works perfectly but when the coffee is getting.. Wega Breville nothing but trouble siloed valve on my Breville BES 900 Dual Boiler BES920XL-Eigentümer Ihre Frage angeben desto! Dies and get help from Breville no water flow when extracting all their products for repair not... Water is that the pump only works when pulling a shot or (! Though ProductReview.com.au may earn commissions for products/services purchased via affiliate links share how they did?!